ENSURE MAXIMUM UPTIME FOR YOUR ROV-SESTEM

Service and support

We understand the pain of downtime

To provide the best service and support in the industry, we have created JM Care. With JM Care, we can troubleshoot, update, and maintain your ROV system.


JM Care ensures that all your maintenance and support needs are taken care of.

Fill out the service form

Fill in our service form and tell us what you need maintenance on and why you need service, and you will receive a confirmation with a reference number by e-mail.

Service form

Opening hours:
Mon-Fri: 08:00-16:00

Contact Support

+47 401 91 926
vakt@jmrobotics.no

Opening hours:
Mon-Fri: 08.00-16.00

Outside opening hours:
Mon-Fri: 16:00-23:00*      
Sat-Sun: 09:00-21:00*

*Check price of service agreement




JM Care

Because we care.

JM Care offers remote assistance for your ROV when you need it:


Can be adapted to your needs.


Includes telephone/email support.


Ensures regular maintenance of the ROV.

We are here for you

Our products are built to be robust and practical, designed to withstand tough conditions. However, regular maintenance is essential to ensure they last. Visit our workshop in Kristiansund for top-notch service and support.


At our workshop, we not only service your equipment but also provide training for you and your employees on how to maintain it yourselves. We are dedicated to sharing our knowledge and expertise, ensuring your company gets the maximum benefit from our products.

Experience the difference with JM Care — where quality service and customer support are our top priorities.

Contact us

Service agreement


When you subscribe to our ROV service, you gain access to comprehensive maintenance and support. Our team guarantees optimal operation of your ROV through thorough inspections, prompt problem resolution, and necessary part replacements. With our service agreement, your ROV remains in peak condition, allowing you to focus confidently on your underwater operations.


*Prices are per ROV; shipping to and from JM Robotics premises is not included.




Annual Service Agreement
1 service a year

NOK 2,300/month


Service interval every 12 months

Including "Remote Support"



Biannual Service Agreement
2 services a year

NOK 3,300/month

Save 28%

Service interval every 6 months

Including "Remote Support"


Remote Support

Our subscription-based remote support service provides direct assistance no matter where you are.


By subscribing to our remote support, one of our technicians can connect to your computer while speaking with you on the phone to quickly resolve any critical issues you may encounter. This can happen through a support session that can be conducted at any time, even outside regular working hours and on weekends.




Med serviceavtale

Åpningstid

Mon-Fre: 08.00-16.00

Helg: stengt

De første 30 min inkludert

1450 kr/mnd
påbegynte timer over



Med serviceavtale

​Utenfor åpningstid

Mon-Fre: 16.00-23.00

Helg: 09.00-21.00

Tid ikke inkludert

2000 kr/mnd
påbegynte time



Uten serviceavtale

Åpningstid

Mon-Fre: 08.00-16.00

Helg: stengt

Tid ikke inkludert

1450 kr/mnd
påbegynte time



Uten serviceavtale

Utenfor åpningstid

Mon-Fre: 16.00-23.00

Helg: 09.00-21.00

Tid ikke inkludert

3000 kr/mnd
påbegynte time



Remote Support
WITH SERVICE AGREEMENT

Opening hours

Mon-Fri: 08.00-16.00

Weekend: closed

The first 30 minutes are included

NOK 1,450/hour
commenced hours over

Outside of opening hours

Mon-Fri 16.00-23.00

Weekend: 09.00-21.00

Time not included

NOK 2,000/month
commenced hour



Remote Support
WITHOUT SERVICE AGREEMENT

Opening hours

Mon-Fri: 08.00-16.00
Weekend: closed

Time not included

NOK 1,450/month
commenced hour​

Outside of opening hours

Mon-Fri: 16.00-23.00
Weekend: 09.00-21.00

Time not included

NOK 3,000/month

commenced hour​



Get in touch with our sales team for expert advice and to arrange your services  

Monday-Friday
08.00-16.00

Leiv Erling Grytten

CCO

+47 959 26 488
leiv@jmrobotics.no

Jostein Dyrseth

After sales

+47 454 05 075
jostein@jmrobotics.no

Service form 

Please fill out our service form, specifying what requires maintenance and the reason for the service request.
You will receive a confirmation email with a reference number.